What assistance do you offer passengers with special needs?

We take extra care to make every journey smooth‚ safe‚ and stress-free for all our customers. If you require special assistance‚ please contact us at least 72 hours in advance‚ so that we can best cater to your needs. Please note that we may ask you to provide medical report (Medical Information Form or other) from your doctor or hospital‚ to ensure that it is safe for you to travel.

Assistance for passengers with reduced mobility at airports

Wheelchairs are available at all airports.

If you need a wheelchair or any other assistance in getting around the airport‚ please let us know while booking and / or purchasing a ticket or at any time after purchasing a ticket‚ but not later than 48 hours before departure.

Traveling with your own wheelchair or other auxiliary

There are no wheelchairs on board the airline’s aircraft.

Passengers’ own wheelchairs‚ apart from their type‚ weight and size are transported exclusively as checked baggage in the cargo hold. There are certain size and weight restrictions that you must discuss when booking and/or purchasing your ticket.

The folding wheelchair with manual control is accepted for transportation as checked baggage without additional security measures.

Wheelchair or other means of transportation powered by a battery‚ are not accepted on airline flights.

Please inform us of your requirements no later than 72 hours before departure and provide accurate information on the size and weight of the equipment as well as the type of battery. 

Passengers with Reduced Mobility (PRMs) types accepted by Carrier

WCHR (R for Ramp): Passenger who can walk up and down stairs and move about in an aircraft cabin‚ but who requires a wheelchair or other means for movements between the aircraft and the terminal‚ or in the terminal and between arrival and departure points.

WCHS (S for Steps): A passenger who cannot walk either up or down stairs‚ but who can move about in an aircraft cabin and requires a wheelchair to move between the aircraft and the terminal.

DEAF: Passenger who is deaf or a passenger who is deaf without speech.

Walking-stick and crutches

The walking-stick and crutches must be folded under the seat prior to take off and landing. The stick or crutches should lie horizontally on the floor so as not to obstruct the emergency exit or protrude into the passage.

Stretcher passengers

Stretcher passengers are not accepted.

Travelling with an infant

An infant is a child who has not yet reached its 2nd birthday. The following acceptance / limitation rules apply:

Acceptance/limitation rules

Infants may not travel as UM; they must be accompanied by a parent or by another responsible adult.

Maximum 1 infant per accompanying adult over 18 years of age.

Infants may not be accepted within the first seven (7) days after birth‚ except as medical case.

The total number of infants on board must not exceed the number of infant life vests carried on board. Maximum number of infants‚ 2 per flight.

Infants under 2 years old will not have their own seat on board the aircraft. Infants must travel on your lap‚ fastened securely with a special seatbelt.

Parents/guardians must carry the infant's necessary identification documents‚ as well as any other documents required at the destination (for example‚ VISA/passport etc.).

It is permitted to carry formula and/or breast milk included in your Personal Items cabin baggage. Nevertheless‚ there is the possibility that you will be inspected at the checkpoints.

In case a Parent/guardian carrying infant on their lap must not occupy a seat close to the exit.

Fare rules

If infants are travelling on the accompanying adult’s lap‚ the Infant Fare applies.

Expectant mother / Pregnant passengers

The IATA Medical Manual recommends authorization after 28 weeks. Your doctor will always tell you whether to fly or not.

From the 36th week of gestation (32 if it is multiple gestation and without complications) IATA recommends not to fly. If in any way you need to travel‚ your doctor must authorize it. One week after giving birth‚ she can fly again.

Our company’s policy for the acceptance and transport of Expectant Mothers is as follows:

• Up to the 36th week‚ only an oral/verbal declaration is necessary.
• Over 36 weeks‚ the passenger must present an authorization to fly document‚ completed‚ certified and signed by the attending gynecologist.
• A medical clearance signed by the attending gynecologist is also required in case of expected twin birth‚ regardless of the week of pregnancy.
• A medical clearance signed by the attending gynecologist is also required in case of known birth complications.

Medical Cases requiring a written authorization (issued within 72 hours of travel):

Can I make a reservation for an unaccompanied minor?

Unaccompanied minors (UM) are children at less than full legal age travelling on their own‚ not being in the custody of a person that has attained full legal age.

The carrier does not accept transporting Unaccompanied minors (UM).

Young Passenger Travelling Alone

Young passengers are minors of 12-17 years who travel alone. Usually‚ no special services are provided to this category of passengers.

If an escort is requested to accompany a passenger of that age to and from the aircraft‚ this passenger shall be treated as Unaccompanied minor (UM).

This procedure may be applied in case there is doubt whether the young person is able to travel alone and upon parents’ request.

Travelling with pets

Important note: No animals other than dogs are allowed on our carrier flights.

Against a fee‚ dogs up to 5kg are allowed in the main cabin of the aircraft if they are travelling in a special pet carrier no larger than 45 x 35 x 24 cm and must stay in the pet carrier‚ on the floor‚ for the duration of the flight.

The passenger‚ under whose care the pet travels‚ must be in possession of all documents required by the authorities at destination.

Unfortunately‚ we cannot accommodate larger animals as they won’t fit in the cabin. Prior carrier approval must have been obtained. For more information on travelling with dogs and the documentation required please contact us. Guide dogs are welcome on board‚ subject to the above weight and size limitations.