How can I change my air ticket?

To amend your itinerary‚ please access the My Reservation section to find your reservation (Booking Reference Number/PNR from booking confirmation is required). Alternatively‚ contact us or contact our customer support and a representative will make the changes for you.

Please check the terms and flight rules of your reservation before you try to modify the date‚ time‚ or passenger name. Not all tickets are flexible and fare differences may apply.

Can I change the name of the passenger on my ticket?

Once a ticket had been issued‚ it’s not possible to change the name of the passenger free of charge. Please contact us and we will assist you in changing the name on your ticket at the relevant cost.

The name on the ticket can be amended without a fee in these exceptional circumstances (with the necessary documentation)

• You recently married and booked using your maiden name
• Your name has been misspelled
• Your first name and surname are in the wrong order

Can I get a refund if I have to cancel my trip?

Please check the terms and flight rules of your reservation to see what rules apply.

Help! I missed my flight. What should I do now?

Missing a flight is generally considered a no-show and sadly no refund is available. If you have missed your flight‚ check the terms and conditions and flight rules that apply to your booking. To book an alternative flight‚ please contact our customer support. We’ll do everything we can to help you get where you need to be.

What happens if my flight is cancelled or delayed?

According to EU legislation and Contract of Carrier‚ all passengers are entitled to compensation if their flight is cancelled or delayed for more than 3 hours (unless the delay is due to extraordinary circumstances). If your flight is cancelled‚ we will do our very best to book you on the next available flight on the same day. If that’s not possible‚ we will be book you on the next available ferry to your destination. If no other flight or ferry is available that day‚ we’ll cover the cost of one night’s accommodation and put you on the first available flight or ferry the following day. Failing that‚ you will receive a full refund and reasonable compensation.