What is the maximum checked baggage allowance?

The maximum baggage allowance on board our aircraft is 23kg per passenger. Depending on the fare‚ you may need to pay a supplement to upgrade to 23kg. Since our aircraft are small‚ we cannot accommodate oversized luggage as it simply won’t fit in the cargo pod. The baggage dimensions for the cargo pod are 80cm in height‚ 60cm in width and 35cm in depth including handles‚ side pockets and wheels.

Am I allowed a carry - on bag‚ as well as my checked luggage?

Due to the limited space in the cabin‚ only one piece of personal items up to 2.3kg can be carried onboard (such as: handbag‚ work backpack‚ camera‚ small laptop case). Personal items which you carry on to the aircraft must fit under the seat in front of you.

The baggage dimensions for the hand baggage you bring on board are 40 x 18 x 15cm including handles‚ side pockets and wheels.

Carrier is not responsible for any damage on personal items that does not fit exactly under the seat (such as scratches).

How can I add extra baggage to my reservation?

You can contact us 48 hours before departure and we will get back to you regarding extra baggage allowance. Cargo space in our aircraft is limited‚ therefore we regret if no extra baggage can be accepted.

What happens if my baggage is over the weight limit?

If your baggage is over the weight limit‚ then you will not be allowed to check it in. However‚ please contact us to further help and provide you with more information regarding your request.

Can I bring sports equipment with me?

Due to limited cargo hold space‚ you would need to contact us and provide us with further details on your equipment. Restrictions and additional charges may apply.

Can I bring a car seat and stroller on board?

Collapsible strollers and car seats will be stowed in the cargo pod free of charge and delivered to you at your destination.

What should I do if my luggage is damaged?

Please report the damage to the customer support on arrival‚ before leaving the airport. Our handling agents will guide you through the compensation process. You will need to fill out a form and provide photographs of the damaged item.

I have a connecting flight. Do I have to check my luggage again at the layover airport?

Yes‚ you do.

I forgot something on board. How can I get it back?

If you are still at the airport‚ you should report any lost items to the Lost & Found desk. Alternatively‚ please contact us.

Might my carry-on bag be transferred to the hold at the boarding gate?

As only one personal item up to 2.3 kg is allowed in the cabin‚ any carry-on bag will be transferred in the hold.