I FLY AVIATION SERVICES S.A. is an Air Carrier with a valid operating license granted by the Hellenic Civil Aviation Authority (AOC GR-046) and performs scheduled and unscheduled passenger flights‚ not including cargo flights or airmail.
The present General Conditions of Carriage apply to IFLY’s scheduled passenger flights.
TABLE OF CONTENTS
Article 1—DEFINITIONS
ARTICLE 2—APPLICABILITY
2.1. GENERAL
2.2. CHARTER OPERATIONS
2.3 CODE SHARING
2.4. APPLICABLE LAW – APPLICABLE TARIFFS - PARTIAL INVALIDITY
2.5. PREVALENCE OF CONDITIONS OVER OTHER IFLY REGULATIONS
ARTICLE 3—TICKETS
3.1. GENERAL PROVISIONS
3.2. PERIOD OF VALIDITY
3.3. COUPON SEQUENCE AND USE
3.4. NAME AND ADDRESS OF CARRIER
ARTICLE 4—FARES‚ TAXES‚ FEES AND CHARGES
4.1. FARES
4.2. TAXES‚ FEES AND CHARGES
4.3. CURRENCY
ARTICLE 5—RESERVATIONS
5.1. RESERVATION REQUIREMENTS
5.2. TICKETING TIME LIMITS
5.3. PERSONAL DATA
5.4. SEATING
5.5. RECONFIRMATION OF RESERVATIONS
5.6. CANCELLATION OF ONWARD RESERVATIONS
ARTICLE 6—CHECK-IN AND BOARDING
ARTICLE 7—REFUSAL AND LIMITATION OF CARRIAGE
7.1. RIGHT TO REFUSE CARRIAGE
7.2. SPECIAL ASSISTANCE
ARTICLE 8—BAGGAGE
8.1. FREE BAGGAGE ALLOWANCE
8.2. EXCESS BAGGAGE
8.3. ITEMS UNACCEPTABLE IN AIRPORT SECURITY AREAS AND AS BAGGAGE ONBOARD
8.4. RIGHT TO REFUSE CARRIAGE
8.5. RIGHT OF SEARCH
8.6. CHECKED BAGGAGE
8.7. UNCHECKED BAGGAGE
8.8. COLLECTION AND DELIVERY OF CHECKED BAGGAGE
8.9. ANIMALS
ARTICLE 9—SCHEDULES‚ DELAYS‚ CANCELLATION OF FLIGHTS
9.1. SCHEDULES
9.2. CANCELLATION‚ REROUTING‚ DELAYS‚ ETC.
ARTICLE 10—REFUNDS
10.1. GENERAL
10.2. INVOLUNTARY REFUNDS
10.3. VOLUNTARY REaFUNDS
10.4. REFUND ON LOST TICKET
10.5. RIGHT TO REFUSE REFUND
10.6. CURRENCY
10.7. BY WHOM IS THE TICKET REFUNDABLE
ARTICLE 11—CONDUCT ABOARD AIRCRAFT
11.1. GENERAL
11.2. ELECTRONIC DEVICES
ARTICLE 12—ARRANGEMENTS FOR ADDITIONAL SERVICES
ARTICLE 13—ADMINISTRATIVE FORMALITIES
13.1. GENERAL
13.2. TRAVEL DOCUMENTS
13.3. REFUSAL OF ENTRY
13.4. PASSENGER RESPONSIBLE FOR FINES‚ DETENTION COSTS‚ ETC.
13.5. CUSTOMS INSPECTION
13.6. SECURITY INSPECTION
ARTICLE 14—SUCCESSIVE CARRIERS
ARTICLE 15—LIABILITY OF THE CARRIER
15.1. APPLICATION OF THE REGULATION 2027/1997
15.2. SUMMARY OF THE LIABILITY RULES
ARTICLE 16— RIGHTS OF PASSENGERS
16.1. APPLICATION OF REGULATION 261/2004
16.2. SCOPE OF APPLICATION
16.3. DENIED BOARDING
16.4. CANCELLATION
16.5. DELAY
16.6. MEANING OF ARTICLES 7. 8 AND 9 OF REG. 261/2004.
16.6.1. Article 7.
16.6.2. Article 8.
16.6.3. Article 9.
16.7. FORM OF CLAIMS.
ARTICLE 17—OTHER CONDITIONS
ARTICLE 18—INTERPRETATION
Article 1—DEFINITIONS
Except where the context otherwise requires or where it is otherwise expressly required‚ the following terms will have the respective following meanings:
“We”‚ “our” “ourselves” and “us” means I FLY AVIATION SERVICES S.A. (abbreviated to IFLY).
“You”‚ “your” and “yourself” means any person‚ except members of the crew‚ carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for “Passenger”).
“AGREED STOPPING PLACES” means those places‚ except the place of departure and the place of destination‚ set out in the Ticket or shown in our timetables as scheduled stopping places on your route.
“AIRLINE DESIGNATOR CODE” means the two- characters or three letters which identify particular air carriers.
“AUTHORIZED AGENT” means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services.
“BAGGAGE” means your personal property accompanying you in connection with your trip. Unless otherwise specified‚ it consists of both your Checked and Unchecked Baggage.
“BAGGAGE CHECK” means those portions of the Ticket which relate to the carriage of your Checked Baggage.
“BAGGAGE IDENTIFICATION TAG” means a document issued solely for identification of Checked Baggage.
“CARRIER” means an air carrier other than ourselves‚ whose airline designator code appears on your Ticket or on a Conjunction Ticket.
“CHECKED BAGGAGE” means Baggage of which we take custody and for which we have issued a Baggage Check.
“CHECK-IN DEADLINE” means the time limit specified by the airline by which you must have completed check- in formalities and received your boarding pass.
“CONJUNCTION TICKET” means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage.
“CONVENTION” means the Montreal Convention (1999).
“COUPON” means both a paper Flight Coupon and an Electronic Coupon‚ each of which entitle the named passenger to travel on the particular flight identified on it.
“DAMAGE” includes death‚ wounding‚ or bodily injury to a Passenger‚ loss‚ partial loss‚ theft or other damage‚ arising out of or in connection with carriage or other services incidental thereto performed by us.
“DAYS” mean calendar days‚ including all seven days of the week; provided that‚ for the purpose of notification‚ the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket‚ the day upon which the Ticket is issued‚ or the flight commenced shall not be counted.
“ELECTRONIC COUPON” means an electronic flight coupon or other value document held in our database.
“ELECTRONIC TICKET” means the Itinerary/Receipt issued by us or on our behalf‚ the Electronic Coupons and‚ if applicable‚ a boarding document.
“FLIGHT COUPON” means that portion of the Ticket that bears the notation “good for passage‚” or in the case of an Electronic Ticket‚ the Electronic Coupon‚ and indicates the particular places between which you are entitled to be carried.
“FORCE MAJEURE” means unusual and unforeseeable circumstances beyond your control‚ the consequences of which could not have been avoided even if all due care had been exercised.
“ITINERARY/RECEIPT” means a document or documents we issue to Passengers travelling on Electronic Tickets that contains the Passenger's name‚ flight information and notices.
“NOTICE OF CONTRACT TERMS INCORPORATED BY REFERENCE” means those statements contained in or delivered with your Ticket or Itinerary/Receipt‚ identified as such and which incorporate by reference‚ these Conditions of Carriage.
“PASSENGER” means any person‚ except members of the crew‚ carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for “you”‚ “your” and “yourself”).
“PASSENGER COUPON” or “PASSENGER RECEIPT” means that portion of the Ticket issued by us or on our behalf‚ which is so marked and which ultimately is to be retained by you.
“REGULATION 2027/1997” is the EC Regulation 2027/97‚ as amended by EC Regulation 889/2002 and as if force from time to time.
“REGULATION 261/2004” is the EC Regulation 261/2004‚ as in force from time to time.
“REGULATION (EU) 2015/1998” is the Commission Implementing Regulation (EU) 2015/1998 as if force from time to time.
“SDR” means a Special Drawing Right as defined by the International Monetary Fund.
“STOPOVER” means a scheduled stop on your journey‚ at a point between the place of departure and the place of destination.
“TARIFF” means the published fares‚ charges and/or related Conditions of Carriage of an airline filed‚ where required‚ with the appropriate authorities.
“TICKET” means either the document entitled “Passenger Ticket and Baggage Check” or the Electronic Ticket‚ in each case issued by us or on our behalf‚ and includes the Conditions of Contract‚ notices and Coupons.
“UNCHECKED BAGGAGE” means any of your Baggage other than Checked Baggage.
ARTICLE 2—APPLICABILITY
2.1. GENERAL
Except as provided in Articles 2.2‚ 2.4 and 2.5 below‚ our Conditions of Carriage apply only on those flights‚ or flight segments‚ where our name or Airline Designator Code is indicated in the carrier box of the Ticket for that flight or flight segment.
2.2. CHARTER OPERATIONS
If carriage is performed pursuant to a charter agreement‚ these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise‚ in the charter agreement or the Ticket.
2.3 CODE SHARING
On some services we may have arrangements with other carriers known as “Code Shares”. This means that even if you have a reservation with us and hold a ticket where our name or airline designator code is indicated as the carrier‚ another carrier may operate the aircraft. If such arrangements apply‚ we will advise you of the carrier operating the aircraft at the time you make a reservation.
2.4. APPLICABLE LAW – APPLICABLE TARIFFS - PARTIAL INVALIDITY
2.4.1. Air carriage in Greece is subject to the EC Regulations 2027/1997 and 261/2004 and to the Aviation Law Code (law 1815/1988‚ as in force from time to time). Important security related rules are set out in Technical Security Directive 1 enacted by virtue of Δ15/Α/17143/1505/2016 resolution of the Governor of the Hellenic Civil Aviation Authority published in the Government’s Gazette (issue B 2607/2016).
2.4.2. These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or applicable law in which event such Tariffs or laws shall prevail.
2.4.3. If any provision of these Conditions of Carriage is invalid under any applicable law mentioned above or any other applicable law‚ the other provisions shall nevertheless remain valid.
2.4.4. Reference to any laws‚ directives‚ regulations or other legislative instruments are deemed to be made to their current version as in force from time to time.
2.5. PREVALENCE OF CONDITIONS OVER OTHER IFLY REGULATIONS
Except as provided in these Conditions of Carriage‚ in the event of inconsistency between these Conditions of Carriage and any other regulations we may have‚ dealing with subjects‚ these Conditions of Carriage shall prevail.
ARTICLE 3—TICKETS
3.1. GENERAL PROVISIONS
3.1.1. We will provide carriage only to the Passenger named in the Ticket‚ and you may be required to produce appropriate identification.
3.1.2. A Ticket is not transferable.
3.1.3. Some Tickets are sold at discounted fares which may be partially or completely non-refundable. You should choose the fare best suited to your needs. You may also wish to ensure that you have appropriate insurance to cover instances where you have to cancel your Ticket.
3.1.4. If you have a Ticket‚ as described in 3.1.3 above‚ which is completely unused‚ and you are prevented from travelling due to Force Majeure‚ provided that you promptly advise us and furnish evidence of such Force Majeure‚ we will provide you with a credit of the non-refundable amount of the fare‚ for future travel on us‚ subject to deduction of a reasonable administration fee.
3.1.5. The Ticket is and always remains the property of the issuing carrier.
3.1.5. Except in the case of an Electronic Ticket‚ you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition‚ you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us or our Authorized Agent. In the case of an Electronic Ticket‚ you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name.
3.1.6.a. In case of loss or mutilation of a Ticket (or part of it) by you or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons‚ upon your request we will replace such Ticket (or part of it) by issuing a new Ticket‚ provided there is evidence‚ readily ascertainable at the time‚ that a Ticket valid for the flight(s) in question was duly issued and you sign an agreement to reimburse us for any costs and losses‚ up to the value of the original ticket‚ which are necessarily and reasonably incurred by us or another carrier for misuse of the Ticket. We will not claim reimbursement from you for any such losses which result from our own negligence. The issuing carrier may charge a reasonable administration fee for this service‚ unless the loss or mutilation was due to the negligence of the issuing carrier‚ or its agent.
3.1.6.b. Where such evidence is not available or you do not sign such an agreement‚ the carrier issuing the new Ticket may require you to pay up to the full Ticket price for a replacement Ticket‚ subject to refund if and when the original issuing carrier is satisfied that the lost or mutilated Ticket has not been used before the expiry of its validity. If‚ upon finding the original Ticket before the expiry of its validity‚ you surrender it to the carrier issuing the new Ticket‚ the foregoing refund will be processed at that time.
3.1.7. A ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen.
3.2. PERIOD OF VALIDITY
3.2.1. Except as otherwise provided in the Ticket‚ these Conditions‚ or in applicable Tariffs‚ (which may limit the validity of a ticket‚ in which case the limitation will be shown on the Ticket)‚ a Ticket is valid for:
3.2.1.1. one year from the date of issue; or
3.2.1.2. subject to the first travel occurring within one year from the date of issue‚ one year from the date of first travel under the Ticket.
3.2.2. When you are prevented from travelling within the period of validity of the Ticket because at the time you request reservations‚ we are unable to confirm a reservation‚ the validity of such Ticket will be extended‚ or you may be entitled to a refund in accordance with Article 10.
3.2.3. If after having commenced your journey‚ you are prevented from travelling within the period of validity of the Ticket by reason of illness‚ we may extend the period of validity of your Ticket until the date when you become fit to travel or until our first flight after such date‚ from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the Ticket‚ or in the case of an Electronic Ticket‚ the electronic coupon‚ involve one or more Stopovers‚ the validity of such Ticket may be extended for not more than three months from the date shown on such certificate. In such circumstances‚ we will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you.
3.2.4. In the event of death of a Passenger en route‚ the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a Passenger who has commenced travel‚ the validity of the Passenger's Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death.
3.3. COUPON SEQUENCE AND USE
3.3.1. The Ticket you have purchased is valid only for the transportation as shown on the Ticket‚ from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honored and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket.
3.3.2. Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure‚ you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next Stopover or final destination‚ without recalculation of the fare.
3.3.3. Should you change your transportation without our agreement‚ we will assess the correct price for your actual travel. You will have to pay any difference between the price you have paid and the total price applicable for your revised transportation. We will refund you the difference if the new price is lower but otherwise‚ your unused Coupons have no value.
3.3.4. Please be aware that while some types of changes will not result in a change of fare‚ others‚ such as changing the place of departure (for example if you do not fly the first segment) or reversing the direction you travel‚ can result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all‚ or only upon payment of an additional fee.
3.3.5. Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified‚ space may be later reserved subject to our Tariff and the availability of space on the flight requested.
3.3.6. Please be advised that in the event you do not show up for any flight without advising us in advance‚ we may cancel your return or onward reservations. However‚ if you do advise us in advance‚ we will not cancel your subsequent flight reservations.
3.4. NAME AND ADDRESS OF CARRIER
Our name may be abbreviated to our Airline Designator Code‚ or otherwise‚ in the Ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the “carrier” box in the Ticket‚ or in the case of an Electronic Ticket‚ as indicated for our first flight segment in the Itinerary Receipt.
ARTICLE 4—FARES‚ TAXES‚ FEES AND CHARGES
4.1. FARES
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination‚ unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our Tariff in effect on the date of payment of your ticket for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel‚ this may impact the fare to be paid.
4.2. TAXES‚ FEES AND CHARGES
Applicable taxes‚ fees and charges imposed by government or other authority‚ or by the operator of an airport‚ shall be payable by you. At the time you purchase your Ticket‚ you will be advised of taxes‚ fees and charges not included in the fare‚ most of which will normally be shown separately on the Ticket. The taxes‚ fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax‚ fee or charge shown on the Ticket‚ you will be obliged to pay it. Likewise‚ if a new tax‚ fee or charge is imposed even after Ticket issuance‚ you will be obliged to pay it. Similarly‚ in the event any taxes‚ fees or charges which you have paid to us at the time of Ticket issuance are abolished or reduced such that they no longer apply to you‚ or a lesser amount is due‚ you will be entitled to claim a refund.
4.3. CURRENCY
Fares‚ taxes‚ fees and charges are payable in euros‚ unless another currency is indicated by us or our Authorized Agent‚ at or before the time payment is made. We may at our discretion‚ accept payment in another currency.
ARTICLE 5—RESERVATIONS
5.1. RESERVATION REQUIREMENTS
5.1.1. We or our Authorized Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).
5.1.2. Certain fares have conditions which limit or exclude your right to change or cancel reservations.
5.2. TICKETING TIME LIMITS
If you have not paid for the Ticket prior to the specified ticketing time limit‚ as advised by us or our Authorized Agent‚ we may cancel your reservation.
5.3. PERSONAL DATA
You recognize that personal data has been given to us for the purposes of: making a reservation‚ purchasing a Ticket‚ obtaining ancillary services‚ developing and providing services‚ facilitating entry procedures‚ and making available such data to government agencies‚ in connection with your travel. For these purposes‚ you authorize us to retain and use such data and to transmit it to our own offices‚ Authorized Agents‚ government agencies‚ other Carriers or the providers of the above-mentioned services.
Additionally‚ our data protection policy shall apply.
5.4. SEATING
For operational‚ safety or security reasons‚ we do not always offer our passengers the opportunity to select their seat in the aircraft. Although we will endeavor to grant seating requests‚ however‚ we cannot guarantee any particular seat and we reserve the right to assign or reassign seats at any time‚ even after boarding of the aircraft.
5.5. RECONFIRMATION OF RESERVATIONS
5.5.1. Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation‚ and how and where it should be done. If it is required and you fail to reconfirm‚ we may cancel your onward or return reservations. However‚ if you advise us you still wish to travel‚ and there is space on the flight‚ we will reinstate your reservations and transport you. If there is no space on the flight we will use reasonable efforts to transport you to your next or final destination.
5.5.2. You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required‚ you must reconfirm with the Carrier whose code appears for the flight in question on the Ticket.
5.6. CANCELLATION OF ONWARD RESERVATIONS
Please be advised that if you do not show up for any flight without advising us in advance‚ we may cancel your return or onward reservations. However‚ if you do advise us in advance‚ we will not cancel your sub- sequent flight reservations.
ARTICLE 6—CHECK-IN AND BOARDING
6.1. Check-in deadlines are different at each airport‚ and we recommend that you inform yourself about these Check-in Deadlines and honor them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. We reserve the right to cancel your reservation if you do not comply with the Check-in Deadlines indicated. We or our Authorized Agents will advise you of the Check-in Deadline for your first flight on us. For any subsequent flights in your journey‚ you should inform yourself of the Check-in Deadlines. Check-in Deadlines for our flights can be found in our timetable or may be obtained from us or our Authorized Agents.
6.2. You must be present at the boarding gate not later than the time specified by us when you check-in.
6.3. We may cancel the space reserved for you if you fail to arrive at the boarding gate in time.
6.4. We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article.
ARTICLE 7—REFUSAL AND LIMITATION OF CARRIAGE
7.1. RIGHT TO REFUSE CARRIAGE
7.1.1. In the reasonable exercise of our discretion‚ we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. In this circumstance you will be entitled to a refund. We may also refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:
7.1.1.1. such action is necessary in order to comply with any applicable government laws‚ regulations‚ or orders;
7.1.1.2 the carriage of you or your Baggage may endanger or affect the safety‚ health‚ or materially affect the comfort of other passengers or crew;
7.1.1.3. your mental or physical state‚ including your impairment from alcohol or drugs‚ presents a hazard or risk to yourself‚ to passengers‚ to crew‚ or to property;
7.1.1.4. you have committed misconduct on a previous flight‚ and we have reason to believe that such conduct may be repeated;
7.1.1.5. you have refused to submit to a security check;
7.1.1.6. you have not paid the applicable fare‚ taxes‚ fees or charges;
7.1.1.7. you do not appear to have valid travel documents‚ may seek to enter a country through which you may be in transit‚ or for which you do not have valid travel documents‚ destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew‚ against receipt‚ when so requested;
7.1.1.8. you present a Ticket that has been acquired unlawfully‚ has been purchased from an entity other than us or our Authorized Agent‚ or has been reported as being lost or stolen‚ is a counterfeit‚ or you cannot prove that you are the person named in the Ticket;
7.1.1.9. you have failed to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use‚ or you present a Ticket which has been issued or altered in any way‚ other than by us or our Authorized Agent‚ or the Ticket is mutilated;
7.1.1.10. you fail to observe our instructions with respect to safety or security.
7.2. SPECIAL ASSISTANCE
Acceptance for carriage of unaccompanied children‚ passengers with reduced mobility‚ pregnant women‚ persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing‚ and been accepted by us‚ shall not subsequently be refused carriage on the basis of such disability or special requirements.
ARTICLE 8—BAGGAGE
8.1. FREE BAGGAGE ALLOWANCE
You may carry some Baggage‚ free of charge‚ subject to our conditions and limitations‚ which are available upon request from us or our Authorized Agents and are available at [insert where these conditions and limitations can be obtained].
8.2. EXCESS BAGGAGE
You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from us upon request and are available at [ https://reservations.flycycladic.com/faq/travel-info#baggage].
8.3. ITEMS UNACCEPTABLE IN AIRPORT SECURITY AREAS AND AS BAGGAGE ONBOARD.
8.3.1. You must not include in your Baggage:
8.3.1.1. items which are likely to endanger the aircraft or persons or property on board the aircraft‚ such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air‚ the International Air Transport Association (IATA) Dangerous Goods Regulations‚ and in Regulation 2015/1998.
8.3.1.2. items the carriage of which is prohibited by the applicable laws‚ regulations or orders of any state to be flown from or to;
8.3.1.3. items which are reasonably considered by us to be unsuitable for carriage because they are dangerous‚ unsafe or by reason of their weight‚ size‚ shape or character‚ or which are fragile or perishable having regard to‚ among other things‚ the type of aircraft being used. Information about unacceptable items is available upon request.
8.3.2. According to Regulation 2015/1998 and without prejudice to applicable safety rules‚ passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft: (a) guns‚ firearms and other devices that discharge projectiles — devices capable‚ or appearing capable‚ of being used to cause serious injury by discharging a projectile‚ including: — firearms of all types‚ such as pistols‚ revolvers‚ rifles‚ shotguns‚ — toy guns‚ replicas and imitation firearms capable of being mistaken for real weapons‚ — component parts of firearms‚ excluding telescopic sights‚ — compressed air and CO2 guns‚ such as pistols‚ pellet guns‚ rifles and ball bearing guns‚ — signal flare pistols and starter pistols‚ — bows‚ cross bows and arrows‚ — harpoon guns and spear guns‚ — slingshots and catapults; (b) stunning devices — devices designed specifically to stun or immobilize‚ including: — devices for shocking‚ such as stun guns‚ tasers and stun batons‚ — animal stunners and animal killers‚ — disabling and incapacitating chemicals‚ gases and sprays‚ such as mace‚ pepper sprays‚ capsicum sprays‚ tear gas‚ acid sprays and animal repellent sprays; (c) objects with a sharp point or sharp edge — objects with a sharp point or sharp edge capable of being used to cause serious injury‚ including: — items designed for chopping‚ such as axes‚ hatchets and cleavers‚ — ice axes and ice picks‚ — razor blades‚ — box cutters‚ — knives with blades of more than 6 cm‚ — scissors with blades of more than 6 cm as measured from the fulcrum‚ — martial arts equipment with a sharp point or sharp edge‚ — swords and sabres; (d) workmen's tools — tools capable of being used either to cause serious injury or to threaten the safety of aircraft‚ including: — crowbars‚ — drills and drill bits‚ including cordless portable power drills‚ L 299/20 EN Official Journal of the European Union 14.11.2015 — tools with a blade or a shaft of more than 6 cm capable of use as a weapon‚ such as screwdrivers and chisels‚ — saws‚ including cordless portable power saws‚ — blowtorches‚ — bolt guns and nail guns; (e) blunt instruments — objects capable of being used to cause serious injury when used to hit‚ including: — baseball and softball bats‚ — clubs and batons‚ such as billy clubs‚ blackjacks and night sticks‚ — martial arts equipment; (f) explosives and incendiary substances and devices — explosives and incendiary substances and devices capable‚ or appearing capable‚ of being used to cause serious injury or to pose a threat to the safety of aircraft‚ including: — ammunition‚ — blasting caps‚ — detonators and fuses‚ — replica or imitation explosive devices‚ — mines‚ grenades and other explosive military stores‚ — fireworks and other pyrotechnics‚ — smoke-generating canisters and smoke-generating cartridges‚ — dynamite‚ gunpowder and plastic explosives.
8.3.3. According to Regulation 2015/1998 “liquids‚ aerosols and gels” (LAGs)‚ including pastes‚ lotions‚ liquid/solid mixtures and the contents of pressurised containers‚ such as toothpaste‚ hair gel‚ drinks‚ soups‚ syrups‚ perfume‚ shaving foam and other items with similar consistencies are unacceptable as unchecked baggage‚ unless: (a) they are contained in individual containers with a capacity not greater than 100 millilitres or equivalent in one transparent resealable plastic bag of a capacity not exceeding 1 litre‚ whereby the contents of the plastic bag fit comfortably and the bag is completely closed‚ or (b) they are necessary to the passenger during the trip for medical purposes or a special dietary requirement‚ including baby food‚ or (c) they were purchased by the passenger in shops beyond the Security Screening Points (Duty Free Shops) and they are packaged in a special sealed bag provided by the shop.
8.3.4. You must not include in Checked Baggage money‚ jewelry‚ precious metals‚ computers‚ personal electronic devices‚ negotiable papers‚ securities or other valuables‚ business documents‚ passports and other identification documents or samples.
8.3.5. If‚ despite being prohibited‚ any items referred to in 8.3.1‚ 8.3.2 and 8.3.4 are included in your Baggage‚ we shall not be responsible for any loss or damage to such items.
8.4. RIGHT TO REFUSE CARRIAGE
8.4.1. Subject to paragraph 8.3.2 and 8.3.3‚ we will refuse to carry as Baggage the items described in 8.3‚ and we may refuse further carriage of any such items upon discovery.
8.4.2. We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size‚ shape‚ weight‚ content‚ character‚ or for safety or operational reasons‚ or the comfort of other passengers. Information about unacceptable items is available upon request.
8.4.3. We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to us is available upon request.
8.5. RIGHT OF SEARCH
For reasons of safety and security we may request that you permit a search and scan of your person and a search‚ scan or x-ray of your Baggage. If you are not available‚ your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in 8.3.1 or any firearms‚ ammunition or weapons‚ which have not been presented to us in accordance with 8.3.2 or 8.3.3. If you are unwilling to comply with such request‚ we may refuse to carry you and your Baggage. In the event a search or scan causes Damage to you‚ or an x-ray or scan causes damage to your Baggage‚ we shall not be liable for such Damage unless due to our fault or negligence.
8.6. CHECKED BAGGAGE
8.6.1. Upon delivery to us of your Baggage which you wish to check we will take custody of‚ and issue a Baggage Identification Tag for each piece of your Checked Baggage.
8.6.2. Checked Baggage must have your name or other personal identification affixed to it.
8.6.3. Checked Baggage will‚ whenever possible‚ be carried on the same aircraft as you‚ unless we decide for safety‚ security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you‚ unless applicable law requires you to be present for customs clearance.
8.7. UNCHECKED BAGGAGE
8.7.1. We may specify maximum dimensions and/or weight for Baggage which you carry on to the aircraft. If we have not done so‚ Baggage which you carry on to the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Baggage cannot be stored in this manner‚ or is of excessive weight‚ or is considered unsafe for any reason‚ it must be carried as Checked Baggage.
8.7.2. Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments)‚ and which do not meet the requirements in 8.7.1 above‚ will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service.
8.8. COLLECTION AND DELIVERY OF CHECKED BAGGAGE
8.8.1. Subject to Article 8.6.3‚ you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within a reasonable time‚ we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available‚ we may dispose of it without any liability to you.
8.8.2. Only the bearer of the Baggage Check and Baggage Identification Tag‚ is entitled to delivery of the Checked Baggage.
8.8.3. If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag‚ we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
8.9. ANIMALS
If we agree to carry your animals‚ they will be carried subject to the following conditions:
8.9.1. You must ensure that animals such as dogs‚ cats‚ household birds and other pets‚ are properly crated and accompanied by valid health and vaccination certificates‚ entry permits‚ and other documents required by countries of entry or transit failing which‚ they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us‚ which are available on request.
8.9.2. If accepted as Baggage‚ the animal‚ together with its container and food‚ shall not be included in your free Baggage allowance‚ but shall constitute excess baggage‚ for which you will be obliged to pay the applicable rate.
8.9.3. Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance‚ subject to conditions specified by us‚ which are available on request.
8.9.4. Where carriage is not subject to the liability rules of the Convention‚ we are not responsible for injury to or loss‚ sickness or death of an animal which we have agreed to carry unless we have been negligent.
8.9.5. We will have no liability in respect of any such animal not having all the necessary exit‚ entry‚ health and other documents with respect to the animal's entry into or passage through any country‚ state or territory and the person carrying the animal must reimburse us for any fines‚ costs‚ losses or liabilities reasonably imposed or incurred by us as a result.
ARTICLE 9—SCHEDULES‚ DELAYS‚ CANCELLATION OF FLIGHTS
9.1. SCHEDULES
9.1.1. The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you‚ and they do not form part of your contract with us.
9.1.2. Before we accept your booking‚ we will notify you of the scheduled flight time in effect as of that time‚ and it will be shown on your Ticket. It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket. If you provide us with contact information‚ we will endeavor to notify you of any such changes. If‚ after you purchase your Ticket‚ we make a significant change to the scheduled flight time‚ which is not acceptable to you‚ and we are unable to book you on an alternate flight which is acceptable to you‚ you will be entitled to a refund in accordance with Article 10.2.
9.2. CANCELLATION‚ REROUTING‚ DELAYS‚ ETC.
9.2.1. We will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and to prevent a flight cancellation‚ in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.
9.2.2. Except as otherwise provided by the Convention‚ if we cancel a flight‚ fail to operate a flight reasonably according to the schedule‚ fail to stop at your destination or Stopover destination‚ or cause you to miss a connecting flight on which you hold a confirmed reservation‚ we shall‚ at your option‚ either:
9.2.2.1. carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and‚ where necessary‚ extend the validity of your Ticket; or
9.2.2.2. within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another carrier‚ or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid‚ we shall refund the difference; or
9.2.2.3. make a refund in accordance with the pro- visions of Article 10.2. below.
9.2.3. Upon the occurrence of any of the events set out in Article 9.2.2‚ except as otherwise provided by the Convention‚ the options outlined in Article 9.2.2.1 through 9.2.2.3 are the sole and exclusive remedies available to you and we shall have no further liability to you.
9.2.4. If we are unable to provide previously confirmed space‚ we shall provide compensation to those Passengers denied boarding in accordance with applicable law and our denied boarding compensation policy.
ARTICLE 10—REFUNDS
10.1. GENERAL
We will refund a Ticket or any unused portion‚ in accordance with the applicable fare rules or Tariff‚ as follows:
10.1.1. Except as otherwise provided in this Article‚ we shall be entitled to make a refund either to the person named in the Ticket or to the person who has paid for the Ticket‚ upon presentation of satisfactory proof of such payment.
10.1.2. If a Ticket has been paid for by a person other than the Passenger named in the Ticket‚ and the Ticket indicates that there is a restriction on refund‚ we shall make a refund only to the person who paid for the Ticket‚ or to that person's order.
10.1.3. Except in the case of a lost Ticket‚ refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.
10.2. INVOLUNTARY REFUNDS
10.2.1. If we cancel a flight‚ fail to operate a flight reasonably according to schedule‚ fail to stop at your destination or Stopover‚ or cause you to miss a connecting flight on which you hold a reservation‚ the amount of the refund shall be:
10.2.1.1. if no portion of the Ticket has been used‚ an amount equal to the fare paid;
10.2.1.2. if a portion of the Ticket has been used‚ the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used.
10.3. VOLUNTARY REFUNDS
10.3.1. If you are entitled to a refund of your Ticket for reasons other than those set out in 10.2‚ the amount of the refund shall be:
10.3.1.1. if no portion of the Ticket has been used‚ an amount equal to the fare paid‚ less any reasonable service charges or cancellation fees;
10.3.1.2. if a portion of the Ticket has been used‚ the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used‚ less any reasonable service charges or cancellation fees.
10.4. REFUND ON LOST TICKET
10.4.1. If you lose your Ticket or portion of it‚ upon furnishing us with satisfactory proof of the loss‚ and payment of a reasonable administration charge‚ refund will be made as soon as practicable after the expiry of the validity period of the Ticket‚ on condition:
10.4.1.1 that the lost Ticket‚ or portion of it‚ has not been used‚ previously refunded or replaced‚ (except where the use‚ refund or replacement by or to a third party resulted from our own negligence);
10.4.1.2 that the person to whom the refund is made undertakes‚ in such form as may be prescribed by us‚ to repay to us the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion of it is used by a third party (except where any fraud or use by a third party resulted from our own negligence).
10.4.2 If we or our Authorised Agent lose the Ticket or portion of it‚ the loss shall be our responsibility.
10.5. RIGHT TO REFUSE REFUND
10.5.1. We may refuse a refund where application is made after the expiry of the validity of the Ticket.
10.5.2. We may refuse a refund on a Ticket which has been presented to us‚ or to Government officials‚ as evidence of intention to depart from that country‚ unless you establish to our satisfaction that you have per- mission to remain in the country or that you will depart from that country by another carrier or another means of transport.
10.6. CURRENCY
We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.
10.7. BY WHOM IS THE TICKET REFUNDABLE
Voluntary refunds will be made only by the carrier which originally issued the Ticket or by its agent if so authorized.
ARTICLE 11—CONDUCT ABOARD AIRCRAFT
11.1. GENERAL
If‚ in our reasonable opinion‚ you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board‚ or obstruct the crew in the performance of their duties‚ or fail to comply with any instructions of the crew including but not limited to those with respect to smoking‚ alcohol or drug consumption‚ or behave in a manner which causes discomfort‚ inconvenience‚ damage or injury to other passengers or the crew‚ we may take such measures as we deem reasonably necessary to prevent continuation of such conduct‚ including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.
11.2. ELECTRONIC DEVICES
For safety reasons‚ we may forbid or limit operation aboard the aircraft of electronic equipment‚ including‚ but not limited to‚ cellular telephones‚ laptop computers‚ portable recorders‚ portable radios‚ CD players‚ electronic games or transmitting devices‚ including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
ARTICLE 12—ARRANGEMENTS FOR ADDITIONAL SERVICES
12.1. If we make arrangements for you with any third party to provide any services other than carriage by air‚ or if we issue a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental‚ in doing so we act only as your agent. The terms and conditions of the third-party service provider will apply.
12.2. If we are also providing surface transportation to you‚ other conditions may apply to such surface transportation. Such conditions are available from us upon request.
ARTICLE 13—ADMINISTRATIVE FORMALITIES
13.1. GENERAL
13.1.1. You are responsible for obtaining all required travel documents and visas and for complying with all laws‚ regulations‚ orders‚ demands and travel requirements of countries to be flown from‚ into or through which you transit.
13.1.2.We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws‚ regulations‚ orders‚ demands‚ requirements‚ rules or instructions.
13.2. TRAVEL DOCUMENTS
Prior to travel‚ you must present all exit‚ entry‚ health and other documents required by law‚ regulation‚ order‚ demand or other requirement of the countries concerned‚ and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements‚ or your travel documents do not appear to be in order.
13.3. REFUSAL OF ENTRY
If you are denied entry into any country‚ you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.
13.4. PASSENGER RESPONSIBLE FOR FINES‚ DETENTION COSTS‚ ETC.
If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws‚ regulations‚ orders‚ demands or other travel requirements of the countries concerned or to produce the required documents‚ you shall reimburse us on demand‚ any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your ticket‚ or any of your funds in our possession.
13.5. CUSTOMS INSPECTION
If required‚ you shall attend inspection of your Baggage‚ by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
13.6. SECURITY INSPECTION
You shall submit to any security checks by Governments‚ airport officials‚ Carriers or by us.
ARTICLE 14—SUCCESSIVE CARRIERS
Carriage to be performed by us and other Carriers under one Ticket‚ or a Conjunction Ticket is regarded as a single operation for the purposes of the Convention. However‚ your attention is drawn to Article 15.1.2(b).
ARTICLE 15—LIABILITY OF THE CARRIER
15.1. APPLICATION OF THE REGULATION 2027/1997
The liability of IFLY is subject to the liability rules of the Regulation 2027/1997.
15.2. SUMMARY OF THE LIABILITY RULES
The liability rules are summarized as follows (see Annex of the Regulation 2027/1997):
15.2.1. Air carrier liability for passengers and their baggage.
This information notice summarizes the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
15.2.2. Compensation in the case of death or injury.
There are no financial limits to the liability for passenger injury or death. For damages up to 100.000 SDRs (exchange rate approximately 129‚500.00€) the air carrier cannot contest claims for compensation. Above that amount‚ the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
15.2.3. Advance payments.
If a passenger is killed or injured‚ the air carrier must make an advance payment‚ to cover immediate economic needs‚ within 15 days from the identification of the person entitled to compensation. In the event of death‚ this advance payment shall not be less than 16 000 SDRs (exchange rate approximately 20‚720.00€).
15.2.4. Passenger delays
In case of passenger delay‚ the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4.150 SDRs (exchange rate approximately 5‚374.25€).
15.2.5. Baggage delays
In case of baggage delay‚ the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.000 SDRs (exchange rate approximately 1‚295.00€).
15.2.6. Destruction‚ loss or damage to baggage
The air carrier is liable for destruction‚ loss or damage to baggage up to 1.000 SDRs (exchange rate approximately 1‚295.00€). In the case of checked baggage‚ it is liable even if not at fault‚ unless the baggage was defective. In the case of unchecked baggage‚ the carrier is liable only if at fault.
15.2.7. Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
15.2.8. Complaints on baggage
If the baggage is damaged‚ delayed‚ lost or destroyed‚ the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage‚ the passenger must write and complain within seven days‚ and in the case of delay within 21 days‚ in both cases from the date on which the baggage was placed at the passenger's disposal.
15.2.9. Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier‚ the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket‚ that air carrier is the contracting air carrier.
15.2.10. Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft‚ or from the date on which the aircraft ought to have arrived.
15.2.11. Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999‚ which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.
ARTICLE 16— RIGHTS OF PASSENGERS
16.1. APPLICATION OF REGULATION 261/2004.
In case your flight is delayed or cancelled‚ or you are denied boarding you may be entitled to compensation and/or assistance according to Regulation 261/2004.
16.2. SCOPE OF APPLICATION.
These rights apply to passengers who:
16.2.1. have a confirmed reservation on the flight concerned and‚ except in the case of cancellation‚ present themselves for check-in‚ as stipulated and at the time indicated in advance and in writing (including by electronic means) by IFLY‚ the tour operator or an authorized travel agent‚ or‚ if no time is indicated‚ not later than 45 minutes before the published departure time; or
16.2.2. have been transferred from the flight for which they held a reservation to another flight‚ irrespective of the reason.
16.2.3. The same rights shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. However‚ they shall apply to passengers having tickets issued under a frequent flyer program.
16.3. DENIED BOARDING
16.3.1. When IFLY reasonably expects to deny boarding on a flight‚ it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the IFLY. Volunteers shall be assisted in accordance with Article 8 of Regulation 261/2004‚ such assistance being additional to the benefits mentioned in this paragraph.
16.3.2. If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight‚ IFLY may then deny boarding to passengers against their will.
16.3.3. If boarding is denied to passengers against their will‚ IFLY shall immediately compensate them in accordance with Article 7 and assist them in accordance with Articles 8 and 9 of Regulation 261/2004.
16.4. CANCELLATION
16.4.1. In case of cancellation of a flight‚ the passengers concerned shall:
(a) be offered assistance by IFLY in accordance with Article 8 of Regulation 261/2004; and
(b) be offered assistance by IFLY in accordance with Article 9(1)(a) and 9(2) of Regulation 261/2004‚ as well as‚ in event of rerouting when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight‚ the assistance specified in Article 9(1)(b) and 9(1)(c); and
(c) have the right to compensation in accordance with Article 7 of Regulation 261/2004‚ unless:
(i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or
(ii) they are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing‚ allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
(iii) they are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing‚ allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours
after the scheduled time of arrival.
16.4.2. When passengers are informed of the cancellation‚ an explanation shall be given concerning possible alternative transport.
16.4.3. IFLY shall not be obliged to pay compensation in accordance with Article 7 of Regulation 261/2004‚ if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
16.4.4. The burden of proof concerning the questions as to whether and when the passenger has been informed of the cancellation of the flight shall rest with IFLY.
16.5. DELAY
16.5.1. When IFLY reasonably expects a flight to be delayed beyond its scheduled time of departure: (a) for two hours or more in the case of flights of 1.500 kilometres or less; or (b) for three hours or more in the case of all intra-Community flights of more than 1.500 kilometres and of all other flights between 1.500 and 3.500 kilometres; or (c) for four hours or more in the case of all flights not falling under (a) or (b)‚ passengers shall be offered by the operating air carrier: (i) the assistance specified in Article 9(1)(a) and 9(2) of Regulation 261/2004; and (ii) when the reasonably expected time of departure is at least the day after the time of departure previously announced‚ the assistance specified in Article 9(1)(b) and 9(1)(c); and (iii) when the delay is at least five hours‚ the assistance specified in Article 8(1)(a).
16.5.2. In any event‚ the assistance shall be offered within the time limits set out above with respect to each distance bracket.
16.6. MEANING OF ARTICLES 7. 8 AND 9 OF REG. 261/2004.
16.6.1. Article 7.
(1) Where reference is made to Article 7 of Regulation 261/2004‚ passengers shall be offered the choice between:
(a) — reimbursement within seven days‚ by the means provided for in Article 7(3)‚ of the full cost of the ticket at the price at which it was bought‚ for the part or parts of the journey not made‚ and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan‚ together with‚ when relevant‚
— a return flight to the first point of departure‚ at the earliest opportunity;
(b) re-routing‚ under comparable transport conditions‚ to their final destination at the earliest opportunity; or
c) re-routing‚ under comparable transport conditions‚ to their final destination at a later date at the passenger's convenience‚ subject to availability of seats.
(2) Paragraph 1(a) shall also apply to passengers whose flights form part of a package‚ except for the right to reimbursement where such right arises under Directive 90/314/EEC.
(3) When‚ in the case where a town‚ city or region is served by several airports‚ an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made‚ IFLY shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made‚ or to another close-by destination agreed with the passenger.
16.6.2. Article 8.
(1) Where reference is made to Article 8 of Regulation 261/2004‚ passengers shall be offered the choice between:
(a) — reimbursement within seven days‚ by the means provided for in Article 7(3)‚ of the full cost of the ticket at the price at which it was bought‚ for the part or parts of the journey not made‚ and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan‚ together with‚ when relevant‚
— a return flight to the first point of departure‚ at the earliest opportunity;
(b) re-routing‚ under comparable transport conditions‚ to their final destination at the earliest opportunity; or
(c) re-routing‚ under comparable transport conditions‚ to their final destination at a later date at the passenger's convenience‚ subject to availability of seats.
(2) Paragraph 1(a) shall also apply to passengers whose flights form part of a package‚ except for the right to reimbursement where such right arises under Directive 90/314/EEC.
(3) When‚ in the case where a town‚ city or region is served by several airports‚ an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made‚ the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made‚ or to another close-by destination agreed with the passenger.
16.6.3. Article 9.
(1) Where reference is made Article 9 of Regulation 261/2004‚ passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
— where a stay of one or more nights becomes necessary‚
or
— where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
(2) In addition‚ passengers shall be offered free of charge two telephone calls‚ telex or fax messages‚ or e-mails.
(3) In applying this Article‚ the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them‚ as well as to the needs of unaccompanied children.
16.7. FORM OF CLAIMS.
16.7.1. Passengers who wish to make a claim with regard to the above rights of passengers may is requested to contact IFLY Customer Service
- Via IFLY official website: https://www.ifly.gr
- Via e-mail: claims@ifly.gr
16.7.2. The state agency responsible for the enforcement of Regulation 261/2004 with respect to Greek domestic flights is the Hellenic Civil Aviation Authority. If a passenger has a complaint about an alleged infringement of Regulation 261/2004 in connection with a flight operated by IFLY‚ that passenger may complain to the Hellenic Civil Aviation Authority.
The contact details of the Hellenic Civil Aviation Authority are the following:
- Hellenic Civil Aviation Authority
- Air Transport and International Affairs Division.
- 25th Street‚ 16777‚ Ellinikon‚ Attica.
- Postal address: P.O. Box 70360‚ 16 610
- Glyfada‚ Attica‚ GREECE
- Telephone: +30 2108916000
- E-mail: ypa@hcaa.gr‚ protocol@hcaa.gr
- Website: http://www.ypa.gr/en.
ARTICLE 17—OTHER CONDITIONS
Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions as varied from time to time are important. They concern among other things; the carriage of unaccompanied minors‚ pregnant women‚ and sick passengers‚ restrictions on use of electronic devices and items‚ the on-board consumption of alcoholic beverages. Regulations and conditions concerning these matters are available from us upon request.
ARTICLE 18—INTERPRETATION
The title of each Article of these Conditions of Carriage is for convenience only‚ and is not to be used for interpretation of the text.
Please note that all exchange rates are the rates as at September 2022. More information on the SDR rate can be found here.
